RTX CUSTOMER SUPPORT
For questions about the event, Guardian application, or Exhibitor application.
CLEAR Health Pass SUPPORT
- memberservices@clearme.com
- 1-855-CLEARME (1-855-253-2763)
For questions about CLEAR Health Pass.
FREQUENTLY ASKED QUESTIONS
General
Registration
COVID-19
Security
Guardians
Sponsor/Exhibit
Ultra & Platinum Perks
What is RTX Austin 2022?
RTX Austin is the world’s greatest convention that brings incredible entertainment and the best community on the planet together for a wild weekend of fun and surprises. Experience the best in podcasting, gaming and animation, and see your favorite personalities over three days of panels, live shows, special events, meet-and-greets, and more.
RTX Austin 2022 returns in-person July 1-3 to the Austin Convention Center. #RTXReunion
When will RTX Austin 2022 take place?
Friday, July 1 through Sunday, July 3, with FIRST Night kicking things off the evening of Thursday, June 30.
If you have an Ultra Badge, please pay attention to your perks as some of them happen on Thursday, June 30.
Will I need to buy a badge to attend in-person?
Yes, we will be returning to a badge registration system in 2022 like normal for in-person attendance.
Badges go on sale January 24, 10AM CT for FIRST Members and January 26, 10AM CT for the general public. Learn more on the Registration Page.
Do you have a mobile app for the event?
Yes! You can download it now from the Apple Store for iOS or the Google Play Store for Androids.
Or scan the QR code below to download!
Is there an age limit to attend? What if I'm under 18?
Age is just a number! Come one, come all. Children 6 years of age or younger get in for free with a paying adult. However, please note that RTX Austin does not provide children with supervision, so do not send your kids to the event alone if they cannot take care of themselves.
If you’re under 18 and attending without a parent or guardian, please keep them updated on your RTX Austin weekend. RTX Austin cares about your safety, but we can’t keep tabs on everyone.
What does the program look like for RTX Austin 2022?
We’re still working on the program and will announce it very soon. Be sure to check the Schedule Page for updates.
Do I need cash or a credit card to shop at the Rooster Teeth Store?
This year the Rooster Teeth Store onsite will be cashless. You can pay with a debit or credit card (Discover, Visa, Mastercard, and American Express are all accepted), Apple Pay, Google Pay, or by using a Rooster Teeth Store gift card.
For all other general exhibitors and vendors on the show floor, it is up to their discretion what forms of payment they accept, either cash or cashless.
What is Rooster Teeth's Code of Conduct?
You can read the Code of Conduct HERE.
How can Media & Press cover RTX Austin 2022?
If you’re interested to cover RTX Austin 2022, please fill out our Media & Press Application.
For all other Rooster Teeth event inquires or questions, please email press@roosterteeth.com. We will get back to you as soon as we can!
Can I bring in food and/or beverages to the Austin Convention Center?
FOOD: While ACC staff reserve the right to refuse entry to any outside food, we do not anticipate issues with small amounts of pre-packaged snacks such as granola bars or protein bars. This should also allow people with strict dietary restrictions to keep a small amount of appropriate food on hand, including those with medical conditions.
WATER/BEVERAGES: You may bring in single bottle non-alcoholic drinks this year. This includes water bottles, soda bottles, juice bottles, or the like. You cannot bring in large drinks (such as a 1 liter soda bottle) or a cases of drinks or alcoholic drinks.
Will I be able to purchase food and beverages inside the ACC?
Yes, there will be operating concession stands each day: 1) Built-in coffee stand between Exhibit Hall 4 & 5. 2) Cafe in the Solar Atrium. 3) Food Court in the Exhibit Hall. 4) Small Cafe Built-In outside Ballroom A.
I have a medical disability. Where should I go for my medical sticker?
Please use the Fast Pass (pink) line at any of the three security checkpoints and go to Registration in the Level 1 Solar Atrium to pick-up your sticker. You may have one caregiver accompany you throughout all of RTX events regardless of what badge type they have.
Does the Austin Convention Center have ADA scooters to rent?
Yes, the Austin Convention Center has ADA scooters available to rent. You can go to the Business Center between Exhibit Halls 2 and 3 to rent one. They are for indoor use only and are not allowed outside of the convention center.
Current Rate: $45/1Day, $80/2Day,$120/3Day (Credit only). A rental requires a $50 deposit, which is refunded when scooter is returned and undamaged. (Credit only). A Rental Agreement & Waiver Form and payment is required at time of rental.
Will there be a parents lounge/rest area at RTX?
We love when parents come and support their children! We do not have a dedicated lounge/area for parents to hang out. If you wish to come, you must also purchase a badge for admittance. This is due to strict security measures to keep our community and staff safe.
Are there Mother’s rooms available at the ACC?
Yes, there are two (2) Mother’s Rooms in the Austin Convention Center. One is located on the first floor near Room 1 along Cesar Chavez St. The other is located on the third floor across from Room 10C.
Will there be virtual experiences for those that can't attend in-person?
We were originally planning to offer a Virtual Panel Ticket to stream select panels, however, due to low demand, we will no longer be offering a Virtual Panel Ticket.
We hope to see you in-person if you can make it! Some panels will be released on VOD after the event.
I'm going to an event at Paramount/Stateside. What can I bring?
Please make sure you have your RTX Badge visible and you’ve received your CLEAR Health Pass. You will need both to get into the venue.
We are requiring RTX Health and Safety Policy be followed at all events held at the Paramount.
Carrying a bag? You will need to have a clear bag to carry all your items in. No outside food or drinks are allowed in the venue. For more information on the venue please visit their website.
Will you offer badge postpone or refund options for RTX Austin 2022?
Yes, in light of the current health and safety concerns around the Covid-19 pandemic, we will now offer badge postpone and refund options for the first time.
- If you can’t attend, you can request a refund or to postpone your badge(s) to RTX Austin 2023 by May 27, 2022
- If you test positive for COVID-19 within the 2 weeks prior to attending, please email rtxevent@roosterteeth.com.
If I need to pick up my badge onsite, what do I do?
You will need to go to one of the security checkpoints and show your GrowTix order confirmation email (either printed or electronically) OR your GrowTix order confirmation page with badge QR codes AND a valid photo I.D. You must show both proof of badge purchase AND valid photo I.D to clear the checkpoint. You can get your badge at Registration located in the Level 1 Solar Atrium.
Will-Call pickup at Registration will be open
- Thursday, June 30, 2022: 10:00 AM – 5:00 PM
- Friday, July 1, 2022: 9:00 AM – 5:00 PM
- Saturday, July 2, 2022: 8:30 AM – 5:00 PM
- Sunday: July 3, 2022: 8:30 AM -1:00 PM
Where do I pick-up my attendee bag?
If you’re picking up your bag on Thursday, June 30, please head to Exhibit Hall 5 from 10:00 AM – 5:00 PM via Checkpoint 1. If you are picking up your bag on Friday, Saturday, or Sunday, visit Registration located in the Level 1 Solar Atrium from any of the operating checkpoints.
Where do I pick up my commemorative badge or commemorative merch?
If you didn’t have these items shipped to you in advance, these items are available to pick up via Will Call at Registration located in the Level 1 Solar Atrium. You must have your GrowTix order confirmation email (either printed or electronically) and a valid photo I.D to pick up.
What are Advanced Panel Reservations? How do I sign up for them?
For the first time ever, we are offering Advanced Panel Reservations. This means you can sign-up for a panel in advance, guaranteeing you a seat in the room, and have more time to explore the exhibit hall and other convention activities.
Depending on what type of badge you have, determines how many Advanced Panel Reservations you receive. Ultra and Platinum badges get an unlimited amount, while Plus badges get 10 and Weekend badges get 3.
All Ultra, Platinum, Plus and Weekend badges were emailed instructions in mid-June.
To Secure Your Seat:
- Login to your GrowTix account (https://register.growtix.com/login) and view your Order Confirmation Page for RTX Austin 2022
- Locate the “Register for Panels” purple button next to each badge and click it
- Review the panel schedule, then click to add and remove panels. Please note you can’t book panels with overlapping times
- You can go back in at any time to update your panel selections
*If you bought more than one badge in your order, follow these instructions for each badge.
How do Advanced Panel Reservations work onsite?
You will have your own advanced panel reservation queue line at panel rooms to check in with your QR Code in GrowTix, and you only have to show up 30 minutes or less prior to a panel.
We will close sign ups at 8am each morning for the day’s panels. You can continue to sign up for future days.
I wasn't able to sign up for a panel with an Advanced Panel Reservation? Can I still attend the panel?
Yes! Walk ups to attend panels are open for all panels for all badge holders (except Exhibit Hall Weekend Badges). Panel queues will open 90 minutes prior to a panel start time.
Advanced Panel Reservations are allowed for a limited number of seats in a panel room, so attendees can still walk up to queue for a panel.
How and when can I queue for panels?
Queue lines for panels will open 90 minutes before a panel starts for General Admission (walk up attendees). If you weren’t able to get an Advanced Panel Reservation for a panel, don’t worry. We still allow walk ups for panels.
If you booked an Advanced Panel Reservation, you will have your own Advanced Panel Reservation queue line at panel rooms to check in with your QR Code in GrowTix, and you only have to show up 30 minutes or less prior to a panel.
There will be a line for ADA queueing and panel seating. Those with medical stickers (you can get one from Registration) can use the ADA lines and bring 1 caregiver with them.
When do badges go on sale?
FIRST members presale opens Monday, January 24, 10AM CT and general public on sale opens Wednesday, January 26, 10AM CT, both at Early Bird Rates.
Regular rates for all badge types begin Monday, February 14, 10AM CT. Visit the Registration Page for more details.
How much are badges?
Single-day to Weekend badges range from $20-$85 and top-tier badges range from $275-$1,500, both at Early Bird Rates.
Regular rates for all badge types begin Monday, February 14, 10AM CT. Visit the Registration Page for more details.
If I postponed my RTX Austin 2020 badge to RTX Austin 2022, do I need to do anything at this time?
Nope! We have now partnered with GrowTix as our new event registration platform. If you postponed your RTX Austin 2020 badge anytime between April 2020 and February 2021, your order details will be transferred from Front Gate Ticketing to our new ticketing system, GrowTix. A badge confirmation email rolling over your RTX Austin 2020 registration details into GrowTix’s system will be sent by January 21, 2022.
What if I ordered Commemorative items? Will I still get those if I postpone or request a refund for my badge(s)?
Yes! If you ordered them to ship to your home, we will ensure they still get delivered. If they were ordered for Will-Call pickup onsite, please contact rtxevent@roosterteeth.com so we can ensure they are delivered to you.
Who is GrowTix?
We have now partnered with GrowTix as our new event registration platform. If you postponed your RTX Austin 2020 badge anytime between April 2020 and February 2021, your order details will be transferred from Front Gate Ticketing to our new ticketing system, GrowTix. A badge confirmation email transferring your RTX Austin 2020 registration details into GrowTix’s system will be sent by January 10, 2022.
Will I be able to ship my badge(s)?
Shipping is only available for United States (Domestic) shipping addresses. The shipping cut-off date to qualify for shipping is Friday, May 27, 2022. If you elected to ship your order, they will be shipped out in mid-June.
Any orders with international addresses are unable to be shipped and will be at Will-Call pickup onsite. You will be able to pickup your order between Thursday, June 30 – Sunday, July 3.
What is the Health & Safety Policy at RTX Austin 2022?
Please find our detailed Health & Safety Policy outlined on our Health/Safety Page. Please note, all health and safety policies are subject to change.
Review the below Health & Safety Policy outline and Face Mask Guidelines.
How do I complete my CLEAR Health Pass?
RTX Austin 2022 CLEAR Health Pass Instructions
- Download the free CLEAR app and tap the white Health Pass button on the home screen.
- OPTION 1 Select “Have a code?” and enter RTXAustin.
- OPTION 2 find RTX Austin 2022 in the Conference section.
- Create a free account by uploading a photo of a government-issued ID, such as a driver’s license, and snap a quick selfie to confirm you are you. Already a member? Simply log in and verify with a selfie.
- Follow prompts to confirm your proof of vaccination or a negative COVID-19 test to complete your Health Pass. You can securely upload your CDC card, scan a SMART QR code, or link to a health provider for COVID-19 test results.
- Before you arrive, reopen the Health Pass tile to produce your pass. Green is good to go!
Further instructions:
- How to link proof of vaccination – CDC Card
- When prompted to add your vaccination, select ‘add your vaccination card’ to upload a photo of your CDC Vaccine Card and confirm your vaccine information
- Please note, the photo of your CDC card is used to generate a green Health Pass. You will not be able to access it again after it is taken.
- When prompted to add your vaccination, select ‘add your vaccination card’ to upload a photo of your CDC Vaccine Card and confirm your vaccine information
- How to link proof of vaccination – Smart QR code
- Tap ‘SMART QR Code’ and follow the prompts to upload your QR code. Once confirmed, proceed to open your Health Pass
- How to link proof of vaccination – Linked Health Provider
- Select your vaccine provider in the menu or by searching ‘other providers’. Log-in to your patient portal and follow instructions to securely link your account with CLEAR. The CLEAR app is integrated with select healthcare providers and pharmacies.
- If you are unable to find your provider in search, CLEAR may not be able to link with them at this time.
- Check that your COVID-19 vaccine appears in your patient portal, if not we recommend you reach out to your provider directly.
- If found, your results will link automatically and it may take up to 1 hour to verify your results within Health Pass – do not try to re-sync your results.
- How to link proof of negative COVID-19 test
- Upload Test Results (New) – When prompted to add your negative COVID-19 test, select ‘Upload Test Results’ to upload a photo or PDF of your results and input your test information.
- Link Lab Provider – When prompted to add your negative COVID-19 test, select your testing provider in the menu. Log into your patient portal and follow instructions to securely link your account with CLEAR.
- The CLEAR app is integrated with select healthcare providers. If you are unable to find your provider or unable to link a test, please upload your test results.
- Note: If you linked your testing provider previously and you already have a recent valid test result on file with us, you can skip this step and proceed to complete your Health Pass.
What qualifies as Fully vaccinated?
Fully vaccinated means you have completed the shot series mandated by the manufacturer (2-dose or 1-dose manufacturers) at least 14 days prior to your first day of attending RTX Austin.
Booster shots are ONLY required 14 days prior to entry IF:
- For 2-dose manufacturer, it’s been 180+ days since your last does of the primary series
- For 1-dose manufacturer, it’s been 60+ days since your last does of the primary series
TL;DR
- If your vaccine was from a 2-dose manufacturer and it has been MORE than 180 days since your Second Dose, you need a booster 14 days prior to entry. If it has been LESS than 180 days since your Second Dose, you DO NOT need a booster.
- If your vaccine was from a 1-dose manufacturer and it has been MORE than 60 days since your Dose, you need a booster 14 days prior to entry. If it has been less than 60 days since your Dose, you DO NOT need a booster.
- Second rounds of booster shots are not required.
If you don’t qualify as fully vaccinated, you will have to show proof of a negative COVID-19 test within 72 hours prior to your first day of entry (same day testing is allowed).
Will I need a Covid-19 booster shot?
Maybe. Full vaccination means you have completed the shot series mandated by the manufacturer at least 14 days prior to your first day of attending RTX Austin.
Booster shots are ONLY required 14 days prior to entry IF:
- For 2-dose manufacturer, it’s been 180+ days since your last does of the primary series
- For 1-dose manufacturer, it’s been 60+ days since your last does of the primary series
TL;DR
- If your vaccine was from a 2-dose manufacturer and it has been MORE than 180 days since your Second Dose, you need a booster 14 days prior to entry. If it has been LESS than 180 days since your Second Dose, you DO NOT need a booster.
- If your vaccine was from a 1-dose manufacturer and it has been MORE than 60 days since your Dose, you need a booster 14 days prior to entry. If it has been less than 60 days since your Dose, you DO NOT need a booster.
- Second rounds of booster shots are not required.
If you don’t qualify as fully vaccinated, you will have to show proof of a negative COVID-19 test within 72 hours prior to your first day of entry (same day testing is allowed).
What COVID-19 tests are accepted? How do I upload test results?
Test Result Upload Instructions
We accept lab provided PCR tests, lab provided rapid tests, and at-home rapid tests.
You can capture an image of your negative test with your phone camera or upload a pdf result. You must fill in the information associated with your test to generate a Green Health Pass.
How often do I have to show my CLEAR Health Pass for event admission?
To expedite admission through security at the convention center, you can visit the satellite screening desk in the Hilton Austin, Level 6 hallway to show proof of your Green Health Pass and receive an approved wristband. Please wear the wristband the remainder of the event as visual proof you’ve already met our Health and Safety requirements. For re-entrance to any RTX venues, showing your green wristband grants you access.
This screening desk will be open Thursday, June 30 – Sunday, July 3 daily from 9:00 AM – 6:00 PM.
I don’t have a smartphone, can I bring proof of my Covid-19 vaccination card or negative test results to enter the venue?
Those unable to use the mobile app, we will have a satellite desk at the Hilton Austin, Level 6 hallway outside of the Austin Grand Ballroom for you to show physical proof of full vaccination or negative COVID-19 test.
Bring your physical vaccination card (NOT a copy or picture of it) OR test results.
Bring a valid photo I.D. that matches the name on your vaccination card or test results.
This secondary screening desk will be open Thursday, June 30 – Sunday, July 3 daily from 9:00 AM – 6:00 PM.
What if I'm a minor under the age of 18? How can I use CLEAR Health Pass?
Minors under the age of 18 are able to use CLEAR Health Pass. A parent or guardian (over the age of 26) can add a minor. Please follow the instructions below.
I'm traveling internationally to the U.S. How can I show proof of vaccination or negative test?
For Canadian residents, CLEAR Health Pass can accept proof of vaccination if they’re kept in a SMART Health QR Code.
For all other international countries, at this time, CLEAR Health Pass does NOT accept international vaccines.
Those unable to use the mobile app, we will have a satellite desk at the Hilton Austin, Level 6 hallway outside of the Austin Grand Ballroom for you to show physical proof of full vaccination or negative COVID-19 test.
- Bring your physical vaccination card (NOT a copy or picture of it) OR test results. Please visit your country’s health organization’s website to get a physical pass, For example, NHS (UK).
- Bring a valid photo I.D. that matches the name on your vaccination card or test results.
This secondary screening desk will be open Thursday, June 30 – Sunday, July 3 daily from 9:00 AM – 6:00 PM.
Will Amber or Red colored Health Passes be accepted?
No, only Green colored Health Passes will be accepted for admission to RTX.
If you receive an Amber or Red colored Health Pass, this means you do not meet all of the health requirements to attend. We recommend you revisit CLEAR Health Pass to ensure you’ve uploaded all requirements accurately to yield a Green Health Pass.
I still have questions about CLEAR Health Pass not answered in this FAQ. Who can I reach out to?
Still have questions? Please contact CLEAR’s Member Care team by calling 1-855-CLEARME (253-2763) or emailing memberservices@clearme.com
Does RTX have access to my personal information by using CLEAR Health Pass?
With CLEAR, you are always in control of your information. RTX Austin only receives confirmation that an attendee satisfied the requirements for access with the equivalent of a green result — and never has access to an individual’s private health data. For further information on how CLEAR protects user data, see CLEAR’s privacy policy here.
Are face masks required? Which kind is acceptable?
Face masks are required for everyone 2+ years old at all RTX venues. They must have a snug fit and cover the nose and mouth securely. They must be worn at all times except when eating or drinking while stationary. Approved face masks must be visible at all times and may not be concealed under cosplay.
Visit our Health/Safety Page for the entire Health & Safety Policy.
What if I test positive for Covid-19 two weeks or less prior to RTX Austin 2022?
We ask that you respect everyone’s health and safety, and do not attend the show. Please contact rtxevent@roosterteeth.com and we can go over your options.
What if I can’t wear a mask for medical reasons?
Unfortunately, there are no exceptions to the policy to protect the health and safety of all attendees and crew staff.
Do I need to wear a mask at outdoor events?
UPDATE JULY 1, 2022: In an effort to keep RTX safe for everyone, we will be asking attendees to wear their face masks if they bought a ticket to Theater Mode Live, which is an outdoor event, but close proximity seating.
Do I need to wear a mask for photo opps at Autograph Sessions?
All photo opps will have to keep masks on. Cosplayers will also have to wear a face mask. Costume/Cosplay masks are not a suitable substitute for required face masks.
Can I remove my face mask to eat or drink?
You may remove your face mask if you are eating or drinking in a stationary position. We know you can do two things at once, but let’s not try walking around while eating/drinking.
If I’m asking a question during a panel’s audience Q&A segment, do I need to keep my face mask on?
Yes, our microphones can hear you. Please keep your mask on.
Does a Cosplay/Costume mask qualify as the required face mask?
No, cosplay/costume masks are not a suitable substitute for the mandatory face mask requirement. Approved face masks must be visible at all times and may not be concealed under costume headwear/masks.
What if I’m under the age of 5 years old? How can I attend?
If you are under 5 years old, you will need to provide a negative test result seventy-two (72) hours prior to your first day of you entry.
Everyone over 5 years old can provide either proof of Covid-19 vaccination or negative test results.
What if a friend I’m staying/lodging with for RTX Austin isn’t feeling well, can I still come?
We ask you to respect everyone’s health and safety at the event and encourage you to get a rapid test and monitor to see if you develop any symptoms.
What if a friend I’m staying/lodging with for RTX tests positive for COVID, can I still come?
We ask you to respect everyone’s health and safety at the event and encourage you to get a rapid test and monitor to see if you develop any symptoms.
What is the Health & Safety Policy for RTX Austin 2022?
Please find our detailed Health & Safety Policy outlined on our Health/Safety Page. Please note, all health and safety policies are subject to change.
Review the below Security Map for checkpoint operation times and locations.
What will the security check entail once I get to the front of the line?
Once you arrive at the metal detectors, you will be asked to remove your bags/purses/etc. and remove everything from your pockets. A bag checker will inspect your bags and you will be asked to walk through the metal detector. Once you have been cleared, you may retrieve your items. If the metal detector is alarmed, a wander will provide a second search of yourself and belongings.
Why has RTX added so much security?
The most important part of RTX is always safety. We want to ensure that all of our attendees, Guardians, special guests, exhibitors, and staff are safe at all times. Please be respectful to all security, Guardians, and RTX Staff as we are here to help you have a fun and safe weekend.
If I leave the Austin Convention Center for lunch, or to attend a panel at another hotel, will I have to go back through security to enter?
Yes, everyone entering the ACC will have to go through the security checkpoint.
How long will the wait times be each morning?
Based on previous years, we do not expect wait times longer than 5 minutes in the mornings. We highly encourage you to not bring large bags (bigger than 12”x12”) when possible and to be prepared as you get to the front of the security checkpoint.
What should I expect from the weather while waiting to get through a security checkpoint at the ACC?
Looking at past weather averages for Austin in July, we anticipate temperatures to be in the high 70’s/low 80’s between 7:00 AM and 10:00 AM. During the day, temperatures can reach 100 degrees or more.
Most of the checkpoints are under covered awnings. We also encourage you to wear hats, sunglasses and wear sunscreen throughout the weekend.
How many metal detectors will there be this year?
Across all four checkpoints, there will be 7 total metal detectors.
Can I refuse to be screened by security personnel?
Yes, it is your choice to do so, but unfortunately, if you refuse to go through a walk-through metal detector, you will not be allowed into RTX. If you refuse, a Licensed Police Officer will ask you to leave. If you cause a disturbance of any sort, the Austin Police Department will be called. Anyone requiring ADA access can enter at any of the three checkpoints, as all have ADA entrances. If expectant mothers do not want to go through the walk-through metal detector for screening, you may enter the ADA entrance and be wanded/bag checked.
I have a medical disability. Where should I go for my medical sticker?
Please use the Fast Pass (pink) line at any of the three security checkpoints and go to Registration in the Level 1 Solar Atrium to pick-up your sticker. You may have one caregiver accompany you throughout RTX regardless of what badge type they have.
What types of gifts ARE and ARE NOT allowed to bring to talent and RT staff?
We will not allow you to bring any open foods or beverages into the Austin Convention Center, this includes any alcohol. You also cannot bring any weapons, including Licensed to Carry. Additional prohibited items are illegal substances, weapons, firearms, explosives, flammables, knives, sharp objects, pepper spray, or mace. If you bring any items from the prohibited list (including food and beverages) it will be confiscated.
I am cosplaying and have a weapon as part of my cosplay. Where is the Weapons Check located?
There will be two Weapons Check desks. One is located at Checkpoint 1 and the other at Checkpoint 3. Approved weapons will be tagged for the duration of the event. If the tag is removed, you must revisit the Weapons Check desk each day for a new tag.
When can I apply to be a Guardian?
The application to be a Guardian at RTX Austin 2022 will open on Monday, November 15, 10:00 AM CT. Applications will close on Sunday, December 12, 11:59 PM CT.
What are Guardians?
Guardians are chosen Rooster Teeth community members who dedicate their time and skills to help make RTX Austin an amazing experience for everyone. Guardians provide support for attendees, special guests, Rooster Teeth cast/crew, and one another. Guardians are the customer service and crisis management frontline of RTX Austin. Guardians represent RTX Austin, Rooster Teeth, and the Rooster Teeth community. The Rooster Teeth community is pretty incredible and we aim to bring the best (and those aspiring to be the best) community representatives into our Guardian ranks.
What makes a Guardian?
We look for Guardians who are positive, patient, and cooperative, and possess strong customer service skills and a genuine desire to make the RTX Austin experience awesome for everyone. Successful Guardians must be comfortable in crowds/crowded spaces, level headed in emergency situations, and willing & able to work with a team. There are a number of jobs ranging from simple to complex with varying levels of difficulty and required skill, but each just as important as the next. We expect everyone to put their full effort into every task. Guardians must be 18+.
Will Guardians have to follow the Health & Safety Policy?
Yes, all attendees, Guardians, staff, and crew will have to follow our Health & Safety Policy outlined on the Health/Safety Page.
Please note, all Health & Safety Policies are subject to change.
Will Guardians be paid for their service?
Yes! For the first time ever, we are happy to announce Guardians will be paid an hourly rate for their services on-site. More details will be shared with Guardians after they have been accepted.
Will travel and lodging for Guardians be provided?
Unfortunately, no. Any incidental expenses are solely your responsibility, including but not limited to flights, lodging, meals, and travel accommodations.
I’m based outside of the United States. Can I still apply to be a Guardian?
Since we will be paying Guardians in 2022, unfortunately, to comply with tax regulations we can only accept applicants who are legally authorized to work in the United States.
We know this affects a good handful of past Guardians who were crucial to the team, however, we know aligning with industry standards paying Guardians for their time is the right move.
Where can I apply to Exhibit at RTX Austin 2022?
We’re accepting applications for Exhibitors and Artist Alley.
You can Apply Now or visit the Sponsor/Exhibit Page for more info.
How can I sponsor RTX Austin 2022?
Featuring Rooster Teeth talent, major gaming and internet personalities, hundreds of exhibitors, and the vast community of fans – RTX Austin is half convention, half giant party with your best friends.
To be a sponsor, email exhibitor@rtxaustin.com.
What is the Artist Alley?
The Artist Alley is for artists who wish to showcase and sell their work. It has a dedicated section on the Exhibit Hall Floor. Our attendees love to support artists.
You can Apply Now or visit the Sponsor/Exhibit Page for more info.
What are the exclusive events for Ultra and Platinum Badges?
Ultra Badge holders will be able to attend the Ultra Small Group Mixers, Ultra Evening Party, and the Ultra & Platinum Variety Show. These events are held on Thursday June 30, Friday July 1, and Saturday July 2 respectively.
Platinum Badge holders will be able to attend the Ultra & Platinum Variety Show. This event is on Saturday, July 2.
What are the Ultra Small Group Mixers?
Join your fellow Ultra Badgers at a Small Group Mixer! Pick your mixer and hang out with your favorite Rooster Teeth personalities:
When: Thursday, June 30th from 12pm – 4pm CT
- With Joe Lee, Kylah “Ky” Cooke, and BlackKrystel.
- With Gustavo Sorola, Barbara Dunkelman, and Blaine Gibson.
Please note: all attendees must be an Ultra Badge holder and there are no +1s. Keep an eye on your email for instructions on how to sign up.
What is the Ultra Evening Party?
On Friday night, head over to Speakeasy for the Ultra Evening Party, an exclusive event just for you. Enjoy bowling, music, and more!
When: Friday, July 1 at 8PM CT
Where: Speakeasy 412 Congress Ave
Please note: all attendees must be an Ultra Badge holder and there are no +1s. Your badge is your ticket to get in! No sign up needed.
What is the Ultra & Platinum Variety Show?
Round out your weekend with a brand new exclusive event, the Ultra & Platinum Variety Show. Watch your favorite Rooster Teeth talent in a never before seen and never will see again show. Your badge is your ticket to get in! No sign up needed, but seating is based on first come first served.
When: Saturday, July 2 at 8PM CT
Where: The Paramount Theatre 713 Congress Ave.
This venue has a clear bag policy, and no outside food or beverages are allowed inside the venue. For more information on Paramount Theatre, please visit their website.
Do these events cost more?
Nope! These events are part of the perks for your badge type. Based on the event, all attendees must be either an Ultra Badge holder or a Platinum Badge holder.
Do I still need to follow RTX Austin's Health & Safety Policy?
All attendees will be expected to follow our Health & Safety Policy at each one of these locations.
If you have any concerns, please contact rtxevent@roosterteeth.com.