All current badge holders have (3) three options for their 2020 orders:

1. Postpone RTX Austin 2020 order to RTX Austin 2022, to be held July 1-3, 2022.
2. Select the Rooster Teeth Credit Package applicable by badge type by March 12, 11:59 PM CT
3. Request a full refund by March 12, 11:59 PM CT

Full details on each option and the instructions for selecting each option are outlined in the FAQ questions below, or you can visit this journal post. Requests will be managed through Front Gate Tickets.

NO ACTION REQUIRED

• We will automatically postpone all orders (including commemorative items) to RTX Austin 2022 (July 1-3) unless you take action via Front Gate Tickets to request a credit package or a refund.

DETAILS

• Postpone 2020 order to 2022.
• Receive 15% discount on purchases at the RTX Store (July 1-3, 2022). No limit on number of transactions***. 
• Receive (1) redemption coupon guaranteeing front section seating to a panel of your choice without having to wait in a queue line. (Applicable to all badge types, based on availability)***.

***Additional details on redemption of perks will be shared prior to the event. Perks only applicable to RTX admission badges, not commemorative items.

INSTRUCTIONS

Deadline to select Credit Package: March 12, 11:59 PM CT

1. Visit https://rtx2020.frontgatetickets.com/ and login to your Front Gate Tickets account. If you don’t have your login information, you can also use the “Manage Order” button at the top of the page.
2. Under the “Your Account” tab on the top navigation bar select “Order History”.
3. Select “View Order Detail” on the order number you want to receive credit for.
4. Click “Cancel Request” to move forward with selecting a Credit Package.
5. Click the “Credit Request” button.

DETAILS (Perks applied to each individual badge purchased)

Ultra Badge | Platinum Badge | Plus Badge

• Rooster Teeth Store gift card equal to 1.5x badge cost + service charges*.
• $59.99 credit towards a (1) year FIRST membership**.
• (1) Redemption voucher for (1) Virtual Experience at RTX at Home 2021 (July 8-17). Additional details on redemption will be shared closer to the event

Weekend Badge

• Rooster Teeth Store gift card equal to 1.5x badge cost + service charges*.
• $59.99 credit towards a (1) year FIRST membership**.

Friday Badge | Saturday Badge | Sunday Badge

• Rooster Teeth Store gift card equal to 1.5x badge cost + service charges*.

Animation Festival Badge

• Rooster Teeth Store gift card equal to 1.5x badge cost + service charges*.

Expo Wristbands (Weekend, Friday, Saturday, Sunday)

• Rooster Teeth Store gift card equal to 1.5x badge cost + service charges*.

Commemorative Badges (RTX 2020, 10th Anniversary, RWBY, Achievement Hunter) | RTX Pin | RTX Bundle

• Rooster Teeth Store gift card equal to cost of item + service charges*.

*All Rooster Teeth Store gift cards are for the U.S. store only and will be sent in as little as 30 days after March 12 to the email tied to your Front Gate Tickets account.

**The $59.99 credit toward a (1) year FIRST membership will be issued as a code sent to the email tied to your Front Gate Tickets account in as little as 30 days after March 12. If you’re an existing FIRST member, monthly subscribers can upgrade to an annual subscription at the end of their subscription month, while annual subscribers can submit the code to be redeemed upon the next billing cycle.

INSTRUCTIONS

Deadline to request a refund: March 12, 11:59 PM CT

1. Visit https://rtx2020.frontgatetickets.com/ and login to your Front Gate Tickets account. If you don’t have your login information, you can also use the “Manage Order” button at the top of the page.
2. Under the “Your Account” tab on the top navigation bar select “Order History”.
3. Select “View Order Detail” on the order number you want to refund.
4. Click “Cancel Request” to move forward with selecting a refund.
5. Click the “Refund Request” button.

DETAILS

• 100% refund of badge cost (or commemorative item) + service fees in as little as 30 days from March 12.

1. Visit https://rtx2020.frontgatetickets.com/ and login to your Front Gate Tickets account.
2. Under the “Your Account” tab on the top navigation bar select “Account Details”.
3. Go to the “Contact Info” section to update your email.

Unfortunately, the current offerings are only applicable to current badge holders that requested to postpone to RTX Austin 2021 in the summer of 2020. For badge holders already issued a refund for RTX Austin 2020, nothing additional can be offered.

If you purchased a commemorative item in the same order as an RTX admission badge (i.e. Weekend Badge), the commemorative items will receive the same treatment you select for the RTX admission badge. If you purchased a commemorative item separate from an RTX admission badge, you can still choose any of the 3 options. We will not be fulfilling any commemorative item orders this year. 

If you wish to postpone, the entire order will be postponed to 2022. Please note, the RTX 2020 badge design and 10th anniversary badge design will be changed in 2022. 

If you wish to select a credit package, you will receive a Rooster Teeth Store gift card equal to the cost of the item + service charges. Gift cards will be sent in as little as 30 days after March 12 to the email tied to your Front Gate Tickets account emailed from the Rooster Teeth Store.

If you wish to refund, the entire order will be 100% refunded in as little as 30 days from March 12 to the original method of payment.