RTX CUSTOMER SUPPORT
For all event inquiries.
For all ticketed Virtual Experience inquires.
FREQUENTLY ASKED QUESTIONS
RTX is the world’s greatest convention that brings incredible entertainment and the best community on the planet together for a wild weekend of fun and surprises. Experience the best in animation, gaming, and comedy, and see your favorite personalities over three days of panels, live shows, special events, meet-and-greets, and more.
RTX Austin 2022 returns in-person July 1-3 to the Austin Convention Center. #RTXFamilyReunion
Friday, July 1 through Sunday, July 3, with FIRST Night kicking things off the evening of Thursday, June 30.
Yes, we will be returning to a badge registration system in 2022 like normal for in-person attendance. More info about badge on-sale will be announced later this year.
We are still evaluating what virtual offerings we will have in 2022 for those who can’t attend in-person.
Short answer, yes. We can’t ignore that hybrid events offering both in-person and virtual experiences is the way of the future. However, at this time we aren’t entirely sure what the virtual experience options will be.
Age is just a number! Come one, come all. Children 6 years of age or younger get in for free with a paying adult. However, please note that RTX does not provide children with supervision, so do not send your kids to the event alone if they cannot take care of themselves.
If you’re under 18 and attending without a parent or guardian, please keep them updated on your RTX weekend. RTX cares about your safety, but we can’t keep tabs on everyone.
We’re still working on the program. More information about the program won’t be announced until 2022.
You can read the Code of Conduct HERE
Now! Check out the Registration page to see who still has Meet & Greets or Personalized Video Recordings still available.
Meet & Greets are $50.00
Personalized Video Recordings are $30.00
Now! Check out the Registration page for the full line up of ticketed virtual events.
Group Happy Hours are 1 hour, limited ticket virtual hangouts guaranteeing direct screen time with the cast.
Evening Events are each ticketed separately with their own unique experiences.
This year, all ticketed virtual events, like Group Happy Hours and unique Evening Events, will be hosted on Looped. Looped has a cool Co-Viewing Suite feature to watch shows with your friends in virtual rooms. Learn more about them in this blog.
All panel programming will be hosted for free anywhere you watch Rooster Teeth. Check out the Watch RTX page for more info.
For every virtual experience you purchase through Looped, you will receive detailed confirmation emails with more information.
Looped is a virtual venue that hosts 1-on-1 virtual video Meet & Greets and exclusive livestream events.
Meet & Greets are conducted via a mobile app on smart phones, similar to a FaceTime call.
Group Happy Hours and various Evening Events will happen on their live stream platform, similar to other virtual venues, with a main stage screen, chat features, and Suites where you can watch a show in virtual rooms with your friends. Learn more about Suites HERE.
Learn more from Looped HERE.
Looped has a unique feature called Suites. They’re essentially video chat rooms to watch the main virtual event with your friends. Within them you can chat and have on webcams. Learn more in this blog.
We recommend all new users to Looped, a virtual event platform, check out their New User Guide.
Check out Looped detailed instructions HERE. This information is helpful for anyone who purchased a Meet & Greet.
Check out Looped detailed instructions HERE. This information is helpful for anyone who purchased a Group Happy Hour or Evening Event.
You can purchased Personalized Video Recordings on Looped HERE.
After purchase, you will receive a confirmation email with a special link to submit your message request.
Personalized Video Recordings will be sent in as little as 30 days after the conclusion of RTX at Home 2021.
Yes! After your Meet & Greet sessions ends, you will automatically be emailed a copy of any screenshot pictures taken. Shortly following, you will receive a separate email with a copy of the recorded session.
Personalized Video Recordings will be sent in as little as 30 days after the conclusion of RTX at Home 2021 (July 17) to the email you purchased with on Looped.
Nope! In February 2021 we offered the final opportunity to request a refund, credit package, or postpone 2020 badges. For those who postponed to RTX Austin 2022, you should have received an updated confirmation email from Front Gate Tickets in March 2021.
Yes! We don’t have applications ready yet, but stay tuned for updates in the Fall. Following @RTXEvent on Twitter is the best way to see updates, or the website.
Guardians are chosen Rooster Teeth community members who dedicate their time and skills to help make RTX an amazing experience for everyone. Guardians provide support for attendees, special guests, Rooster Teeth cast/crew, and one another. Guardians are the customer service and crisis management frontline of RTX. Guardians represent RTX, Rooster Teeth, and the RT community. The RT community is pretty incredible and we aim to bring the best (and those aspiring to be the best) community representatives into our Guardian ranks.
We look for Guardians who are positive, patient, and cooperative, and possess strong customer service skills and a genuine desire to make the RTX experience awesome for everyone. Successful Guardians must be comfortable in crowds/crowded spaces, level headed in emergency situations, and willing & able to work with a team. There are a number of jobs ranging from simple to complex with varying levels of difficulty and required skill, but each just as important as the next. We expect everyone to put their full effort into every task. Guardians must be 18+.