FREQUENTLY ASKED QUESTIONS
General
Virtual Experiences
RTX Updates
Guardians
What is RTX at Home 2021?
RTX is the world’s greatest convention that brings incredible entertainment and the best community on the planet together for a wild weekend of fun and surprises. Experience the best in animation, gaming, and comedy, and see your favorite personalities over three days of panels, live shows, special events, meet-and-greets, and more. This year join us virtually for RTX at Home July 8-17.
When will RTX at Home 2021 take place?
Thursday, July 8 – Saturday, July 17, 2021. This will include all weekend days.
How can I watch RTX at Home?
RTX at Home will be available to watch on RoosterTeeth.com, through our Living Room apps on Roku, Android TV, Xbox, Apple TV and Fire TV, or Rooster Teeth mobile apps on iOS and Android. Check them out here!
Will I need to buy a badge or ticket to watch RTX at Home?
No, a purchase of a badge is not necessary. All panels will be streamed on RTTV for free.
However, there are ticketed virtual experiences and evening events on sale. Visit the Registration page for more information.
What does the program look like for RTX at Home?
The panel program has been announced, including the return of the Animation Festival and Podcast Festival.
Visit the Schedule page to see the full panel schedule.
When will virtual experiences, such as Meet & Greets, go on sale?
All Virtual Experiences are on sale. This year there are Meet & Greets, Personalized Video Recordings, Group Happy Hours, and various Evening Events.
Visit the Virtual Experiences page for more information.
How do I cancel my hotel and flight reservations?
Hotel blocks and airline discounts were never announced for 2021. If you booked on your own, you’ll need to contact the hotel or airline directly.
What is Rooster Teeth's Code of Conduct?
You can read the Code of Conduct HERE
When will Meet & Greets or Personalized Video Recordings go on sale?
For FIRST members, pre-sale for these ticketed virtual experiences will be Wednesday, May 26 at 11:00 AM Central. FIRST and FIRST+ members will be emailed their early access code.
Tickets for the general public will go on sale Saturday, May 29 at 11:00 AM CT.
Check the Registration page for updates.
When will Group Happy Hours or Evening Events go on sale?
These ticketed virtual experiences will go on sale in early June.
Check the Registration page for updates.
What platform will virtual experiences be hosted on?
How does Looped work?
For every virtual experience you purchase through Looped, you will receive detailed confirmation emails with more information.
Looped is a virtual venue that hosts 1-on-1 virtual video Meet & Greets and exclusive livestream events. Learn more from Looped HERE.
I have a specific question about Looped. Where can I find more info?
You can visit the Looped FAQ page for more answers. They also have a Customer Support page with chat or email.
Looped New User Guide
We recommend all new users to Looped, a virtual event platform, check out their New User Guide.
How do I join a Virtual Meet & Greet event on Looped?
Check out Looped detailed instructions HERE. This information is helpful for anyone who purchased a Meet & Greet.
How do I access a Looped livestream event?
Check out Looped detailed instructions HERE. This information is helpful for anyone who purchased a Group Happy Hour or Evening Event.
How do Personalized Video Recordings work?
You can purchased Personalized Video Recordings on Looped HERE.
After purchase, you will receive a confirmation email with a special link to submit your message request.
Personalized Video Recordings will be sent in as little as 30 days after the conclusion of RTX at Home 2021.
Is RTX Austin 2021 cancelled? Will there be an RTX at Home 2021?
We have made the difficult decision to cancel RTX Austin and go fully virtual again in 2021. The safety of our community and staff comes first. RTX at Home 2021 will take place July 8-17 and we hope to see you all there!
If I postponed my RTX Austin 2020 badge to RTX Austin 2021, can I postpone again or request a credit package or refund?
All current badge holders have (3) three options for their 2020 orders:
- Postpone RTX Austin 2020 order to RTX Austin 2022, to be held July 1-3, 2022.
- Select the Rooster Teeth Credit Package applicable by badge type by March 12, 11:59 PM CT
- Request a full refund by March 12, 11:59 PM CT
Full details on each option and the instructions for selecting each option are outlined in the FAQ questions below, or you can visit this journal post. Requests will be managed through Front Gate Tickets.
How do I postpone my RTX Austin 2020 order to 2022 and what are the perks?
NO ACTION REQUIRED
- We will automatically postpone all orders (including commemorative items) to RTX Austin 2022 (July 1-3) unless you take action via Front Gate Tickets to request a credit package or a refund.
DETAILS
- Postpone 2020 order to 2022.
- Receive 15% discount on purchases at the RTX Store (July 1-3, 2022). No limit on number of transactions***.
- Receive (1) redemption coupon guaranteeing front section seating to a panel of your choice without having to wait in a queue line. (Applicable to all badge types, based on availability)***.
***Additional details on redemption of perks will be shared prior to the event. Perks only applicable to RTX admission badges, not commemorative items.
How do I request a Rooster Teeth Credit Package for my RTX Austin 2020 order and what are the perks?
INSTRUCTIONS
Deadline to select Credit Package: March 12, 11:59 PM CT
- Visit https://rtx2020.frontgatetickets.com/ and login to your Front Gate Tickets account. If you don’t have your login information, you can also use the “Manage Order” button at the top of the page.
- Under the “Your Account” tab on the top navigation bar select “Order History”.
- Select “View Order Detail” on the order number you want to receive credit for.
- Click “Cancel Request” to move forward with selecting a Credit Package.
- Click the “Credit Request” button.
DETAILS (Perks applied to each individual badge purchased)
Ultra Badge | Platinum Badge | Plus Badge
- Rooster Teeth Store gift card equal to 1.5x badge cost + service charges*.
- $59.99 credit towards a (1) year FIRST membership**.
- (1) Redemption voucher for (1) Virtual Experience at RTX at Home 2021 (July 8-17). Additional details on redemption will be shared closer to the event
Weekend Badge
- Rooster Teeth Store gift card equal to 1.5x badge cost + service charges*.
- $59.99 credit towards a (1) year FIRST membership**.
Friday Badge | Saturday Badge | Sunday Badge
- Rooster Teeth Store gift card equal to 1.5x badge cost + service charges*.
Animation Festival Badge
- Rooster Teeth Store gift card equal to 1.5x badge cost + service charges*.
Expo Wristbands (Weekend, Friday, Saturday, Sunday)
- Rooster Teeth Store gift card equal to 1.5x badge cost + service charges*.
Commemorative Badges (RTX 2020, 10th Anniversary, RWBY, Achievement Hunter) | RTX Pin | RTX Bundle
- Rooster Teeth Store gift card equal to cost of item + service charges*.
*All Rooster Teeth Store gift cards are for the U.S. store only and will be sent in as little as 30 days after March 12 to the email tied to your Front Gate Tickets account.
**The $59.99 credit toward a (1) year FIRST membership will be issued as a code sent to the email tied to your Front Gate Tickets account in as little as 30 days after March 12. If you’re an existing FIRST member, monthly subscribers can upgrade to an annual subscription at the end of their subscription month, while annual subscribers can submit the code to be redeemed upon the next billing cycle.
How do I request a full refund for my RTX Austin 2020 order?
INSTRUCTIONS
Deadline to request a refund: March 12, 11:59 PM CT
- Visit https://rtx2020.frontgatetickets.com/ and login to your Front Gate Tickets account. If you don’t have your login information, you can also use the “Manage Order” button at the top of the page.
- Under the “Your Account” tab on the top navigation bar select “Order History”.
- Select “View Order Detail” on the order number you want to refund.
- Click “Cancel Request” to move forward with selecting a refund.
- Click the “Refund Request” button.
DETAILS
- 100% refund of badge cost (or commemorative item) + service fees in as little as 30 days from March 12.
How can I update my email tied to my Front Gate Tickets account to ensure I receive email communications?
- Visit https://rtx2020.frontgatetickets.com/ and login to your Front Gate Tickets account.
- Under the “Your Account” tab on the top navigation bar select “Account Details”.
- Go to the “Contact Info” section to update your email.
What if I requested a full refund in April, May, July, or August of 2020? Can I select the Rooster Teeth Credit Package or postpone to 2022 now?
Unfortunately, the current offerings are only applicable to current badge holders that requested to postpone to RTX Austin 2021 in the summer of 2020. For badge holders already issued a refund for RTX Austin 2020, nothing additional can be offered.
What if I had purchased a RTX commemorative badge, RTX pin, or RTX bundle in 2020? What happens to those orders?
If you purchased a commemorative item in the same order as an RTX admission badge (i.e. Weekend Badge), the commemorative items will receive the same treatment you select for the RTX admission badge. If you purchased a commemorative item separate from an RTX admission badge, you can still choose any of the 3 options. We will not be fulfilling any commemorative item orders this year.
If you wish to postpone, the entire order will be postponed to 2022. Please note, the RTX 2020 badge design and 10th anniversary badge design will be changed in 2022.
If you wish to select a credit package, you will receive a Rooster Teeth Store gift card equal to the cost of the item + service charges. Gift cards will be sent in as little as 30 days after March 12 to the email tied to your Front Gate Tickets account emailed from the Rooster Teeth Store.
If you wish to refund, the entire order will be 100% refunded in as little as 30 days from March 12 to the original method of payment.
Can I be a Guardian at RTX at Home 2021?
For our virtual event, we will not need the wonderful support of Guardians. We hope to see you all again in 2022!
What are Guardians?
Guardians are chosen Rooster Teeth community members who dedicate their time and skills to help make RTX an amazing experience for everyone. Guardians provide support for attendees, special guests, Rooster Teeth cast/crew, and one another. Guardians are the customer service and crisis management frontline of RTX. Guardians represent RTX, Rooster Teeth, and the RT community. The RT community is pretty incredible and we aim to bring the best (and those aspiring to be the best) community representatives into our Guardian ranks.
What makes a Guardian?
We look for Guardians who are positive, patient, and cooperative, and possess strong customer service skills and a genuine desire to make the RTX experience awesome for everyone. Successful Guardians must be comfortable in crowds/crowded spaces, level headed in emergency situations, and willing & able to work with a team. There are a number of jobs ranging from simple to complex with varying levels of difficulty and required skill, but each just as important as the next. We expect everyone to put their full effort into every task. Guardians must be 18+.